Return and exchange requests are accepted within 30 days of delivery date.
We want you to be completely happy with your order. If you are not satisfied, we will gladly accept your timely return of eligible items or defective merchandise.
Please contact us to assist with your returns within thirty (30) days of receiving your order.
- Validity Period
- Terms of Return
- Eligible items for return are products which are still in reasonably new condition, and have not been worn, washed or modified.
- A Product Return arising from a manufacturing defect entitles you to a full refund. The refund will be processed via the same payment method used at the Point of Sale.
- Returned merchandise should include the packaging and tags and be in the same condition as when it was received: unworn, undamaged, and in saleable condition with original tags and packaging.
- My Forest Pte. Ltd. reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
- The goods will be your responsibility until they reach our warehouse. Kindly ensure they have been packed appropriately to prevent any damage in transit.
- In the unlikely event that an item is returned to us in an unsuitable condition or outside the 30 days return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.
- Special orders, personalised/monogrammed items, and items identified as "final sale" cannot be returned.
- When returning a gift, Forest Virtual Gift Card will be issued to the gift recipient. The card can be used for purchase only at www.shopatforest.com
- Depending on the options available in your country, you will be responsible for the cost of returning any items.
- Please kindly make sure that you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.
- Please allow up to four (4) weeks for processing your return and credit from your financial institution.
- Refund Policy
At Forest, we understand that you might have a change of mind at times. In such cases, we will process the refund by issuing a virtual Gift card with equivalent monetary value for use in Forest
- Return Address
My Forest Pte Ltd
Attention to: Returns Department
Address: My Mail Box 882871, Singapore 919191
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