Frequently Asked Questions

Pending order verification and credit approval, orders placed with Economy or Standard shipping will ship within 1 to 3 business days and orders placed with an expedited shipping method will ship within 1 business day.

Local orders within Singapore, Malaysia, and Indonesia enjoy complimentary delivery within 1 to 3 working days from dispatch.

All International orders are entrusted to DHL Express Registered Delivery, ensuring each parcel is tracked and securely handled door to door. Delivery to major cities typically takes around 3 working days.

Estimated delivery dates are displayed at checkout and confirmed in your order email. While most parcels arrive promptly, timelines remain indicative and may vary with customs or destination handling.

We offer complimentary delivery within Singapore, Malaysia, and Indonesia — no minimum spend required.

For international orders, shipping is complimentary on purchases above USD 280.
Orders below this amount will be subject to standard international shipping rates, which will be calculated and displayed at checkout.

International orders may be subject to customs duties, taxes, or handling fees imposed by the destination country. These charges are determined by local authorities and are payable by the recipient upon delivery.

As customs policies differ across regions, we regret that we are unable to estimate these costs beforehand. For clarity and a smoother delivery experience, we encourage you to consult your local customs office prior to placing your order. 

Once your shopatforest.com order has been processed, you cannot make changes. For assistance, please email us at enquiry@shopatforest.com.

If you are not entirely satisfied with your recent shopatforest.com order, we will gladly accept the return of items that are in new condition and have not been worn, washed, or altered.

Returns must be made according to the guidelines of our Return Policy.

Personalised items cannot be returned.

You will only be required to bear the cost incurred to ship the items back.

Returning gifts is easy, as all gifts come with a gift receipt. Gift recipients who return an item will be issued a Virtual Gift Card from shopatforest.com.

Personalised items are not eligible for return.

Customer satisfaction is our goal at shopatforest.com. Please email us at enquiry@shopatforest.com and we will replace the item.

Please allow up to four (4) weeks for us to receive and process your return. You will receive an email notification upon the completion of the return processing. We are not able to issue credit until your return package has been received and processed.

For an exchange, get in touch with us at enquiry@shopatforest.com.

We accept the following forms of payment:
Visa, MasterCard, American Express

Other forms of payment:
Apple Pay, Google Pay, Forest gift cards, PayPal

If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

If there is an issue processing your payment, you will receive an email notifying you of the payment status.

Please remember that even if a payment has not been authorised, it may look like we have processed the payment as some card issuers may still reserve the money for a short period of time.

We accept various currencies. If you click on the currency in the top left corner of the page, the currency for your country will be displayed.

Upon checkout, you'll be charged in the currency you have selected.

If your payment card is registered with a different currency to the one you're purchasing in, then your bank will convert the price using their exchange rate.

If you wish to cancel or make changes to your order, please contact us at enquiry@shopatforest.com or through our contact form as soon as possible.

Once an order has been processed or dispatched, modifications or cancellations will unfortunately no longer be possible.

Customers who register for an account can easily access their Order History, with all details regarding past purchases and check the status of pending orders.

For proper care of your Shop at Forest scarves and brooches, please refer to the Product Care & Policy. A Product Card with these instructions is also enclosed with your purchase. You may also email us at enquiry@shopatforest.com if you have any questions.

Yes — gift wrapping is complimentary with most purchases. Each order will arrive beautifully packaged in our signature FOREST gift box, complete with ribbon and wrapping for an elegant presentation.

If you’re sending a gift, you may include a personal message at checkout, which we will print and enclose with your order. A receipt excluding pricing details will also be included for your recipient’s convenience.

Yes, we do. Just email us at enquiry@shopatforest.com and our team will provide recommendations, product information, and answer any questions you may have.

By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, create and share wish lists, review your order history, and easily update billing and shipping information. Not only will shopping be easier, but your entire experience with us will become customised over time.

Create an Account

If you've forgotten your password, you can reset it here or contact us or email us at enquiry@shopatforest.com.

If you receive a promo code for use at shopatforest.com, you may redeem it in your shopping bag or on the payment page at checkout. Restrictions may apply. If you have any additional questions, please contact us or email us at enquiry@shopatforest.com.

If we make a permanent price reduction on a product featured on our web store, you may request reimbursement for the price difference within 7 days from the purchase date. Price adjustments are accepted on items purchased at the full retail price only.

Please note that promotional sales prices are not permanent price changes and are excluded from this guarantee. Email us at enquiry@shopatforest.com to request credit for a price difference.

Please email us at enquiry@shopatforest.com so our team can look into this.

Your security and privacy are important to us. We use rigorous safeguards to protect the personal information of our customers. For more information, visit our Privacy Policy.

We do not sell or trade with third parties your personal information gathered online, such as email addresses, personal information collected as part of an online survey, or other specific details about you. We do not contribute to or participate in cooperative databases, which give other companies access to such personal information.

For complete details about how we use and protect your personal information, please see our Privacy Policy.