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When will my order be shipped out?

Pending order verification and credit approval, orders placed with Economy or Standard shipping will ship within 1 to 3 business days and orders placed with an expedited shipping method will ship within 1 business day.

When will my order arrive?

An estimated delivery date will be provided during checkout and in your order confirmation email. Your items may arrive sooner than the estimated delivery date. Please also note the estimated delivery date is not guaranteed.

How are shipping charges calculated?

The shipping cost will be advised during the check out.

Will my parcel be charged customs & import charges?

In most cases, any customs or import duties are charged once the parcel reaches its destination country.

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the recipient.

We have no control over these charges and we are unable to determine the cost, as customs policies and import duties vary widely from country to country.

If you have any queries about current charges, we advise you to contact your local customs office before placing your order.

Exchanges, Returns and Refunds

What if I change my mind and want a different design after my order is processed?

Once your order has been processed, you cannot make changes. For assistance, please email us at

If I'm not happy with my purchase, can I return it?

If you are not entirely satisfied with your recent order, we will gladly accept the return of items that are in new condition and have not been worn, washed, or altered.

Returns must be made according to the guidelines of our Return Policy.

Personalised items cannot be returned.

Is there a charge for making a return?

You will only be required to bear the cost incurred to ship the items back.

If I purchase a Forest product as a gift to someone, can they return it?

Returning gifts is easy, as all gifts come with a gift receipt. Gift recipients who return an item will be issued a Virtual Gift Card from

Personalised items are not eligible for return.

What should I do if an item arrives damaged?

Customer satisfaction is our goal at Please email us at and we will replace the item.

How long will it take to process my return?

Please allow up to four (4) weeks for us to receive and process your return. You will receive an email notification upon the completion of the return processing. We are not able to issue credit until your return package has been received and processed.

If I want to exchange an item for a different design or colour, how do I do that?

For an exchange, get in touch with us at

Shopping & Payment

What forms of payment can I use?

We accept the following forms of payment:
Visa, MasterCard, American Express

Other forms of payment:
Shopify Pay, Apple Pay, Google Pay, Forest gift cards, PayPal

When will my account be charged for my order?

If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

If there is an issue processing your payment, you will receive an email notifying you of the payment status.

Please remember that even if a payment has not been authorised, it may look like we have processed the payment as some card issuers may still reserve the money for a short period of time.

What currencies can I use to place an order?

We accept various currencies. If you click on the currency in the top left corner of the page, the currency for your country will be displayed.

Upon checkout, you'll be charged in the currency you have selected.

If your payment card is registered with a different currency to the one you're purchasing in, then your bank will convert the price using their exchange rate.

Can I cancel or change an order?

If you'd like to cancel an order, please email: or contact us.

Once your order has been processed, changes to your order will not be permitted.

Order History

Can I see a record of my transactions at

Customers who register for an account can easily access their Order History, with all details regarding past purchases and check the status of pending orders.

Care Instructions

How do I care for my purchase?

For proper care of your Shop at Forest scarves and brooches, please refer to the Product Care & Policy. A Product Card with these instructions is also enclosed with your purchase. You may also email us at if you have any questions.


Can I gift wrap my purchase?

We offer gift boxes for a nominal charge with most purchases. When prompted at checkout, just let us know that your purchase is intended to be a gift. Each gift will arrive elegantly packaged in a box in our signature colours. If you've entered a complimentary gift message, we will include that, and a receipt (which excludes pricing information). This is to faciliate any communications in case your gift recipient requires assistance from our team.

Do you have a personal shopping service?

Yes, we do. Just email us at and our team will provide recommendations, product information, and answer any questions you may have.

Why should I register with

By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, create and share wish lists, review your order history, and easily update billing and shipping information. Not only will shopping be easier, but your entire experience with us will become customised over time.

Create an Account

I forgot my password, what should I do?

If you've forgotten your password, you can reset it here or contact us or email us at


Are there any limitations regarding promo codes?

If you receive a promo code for use at, you may redeem it in your shopping bag or on the payment page at checkout. Restrictions may apply. If you have any additional questions, please contact us or email us at

If an item I just purchased goes on sale, can I be reimbursed for the difference in price?

If we make a permanent price reduction on a product featured on our web store, you may request reimbursement for the price difference within 7 days from the purchase date. Price adjustments are accepted on items purchased at the full retail price only.

Please note that promotional sales prices are not permanent price changes and are excluded from this guarantee. Email us at to request credit for a price difference.

Product Availability

How can I find out if an item I previously purchased is still available?

Please email us at so our team can look into this.


Is there a risk to storing my information online with you?

Your security and privacy are important to us. We use rigorous safeguards to protect the personal information of our customers. For more information, visit our Privacy Policy.

Do you sell my information to other companies?

We do not sell or trade with third parties your personal information gathered online, such as email addresses, personal information collected as part of an online survey, or other specific details about you. We do not contribute to or participate in cooperative databases, which give other companies access to such personal information.

For complete details about how we use and protect your personal information, please see our Privacy Policy.

Have a question we have not answered?

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