Exchange & Return

We hope you love your order, but if you need to make a return or exchange, FOREST products purchased online or by phone can be exchanged within 30 days after the date of delivery.

• All customised and personalised items (e.g. hot stamping, embroidery, engraving) are considered final sale and are not eligible for return or exchange.
• Select accessories — such as brooches and scarf rings — may be returned if they are in unused, original condition, with all protective packaging, tags, and seals intact. Due to their delicate nature, returns will be subject to careful inspection. Items showing any signs of wear, scratches, or handling may not be eligible for return.
• Fragrance and home fragrance products are classified as flammable goods and are subject to shipping regulations. For any return or exchange involving fragrance, kindly contact our Client Services Team first. Returns must be unopened, in original sealed condition, and enclosed in the white protective box. Improperly packed or declared fragrance returns may be held or confiscated by customs or postal authorities in accordance with international transport laws.

HOW DO I EXCHANGE OR RETURN MY ORDER

• To request a return or exchange, please reach out to us via: clientcare@shopatforest.com or WhatsApp: +65 XXX XXXX
• Our Client Services team will assist you and arrange collection of your item(s).
• Complimentary return pickup is available in Singapore, Malaysia, and Indonesia.
• You’ll receive a confirmation email with collection details and next steps.
• Kindly pack the item(s) in their original Forest packaging, including your receipt or proof of purchase.
• Hand the parcel to the courier on the scheduled date.

Once your return is received and reviewed, we’ll proceed with the exchange or refund. Exchanges are typically completed within 30 days; refunds within 14 working days.

Please visit our full Return & Exchange Policy here.